Projects

Rates and Payment Terms

Invoices are due on receipt. (Unless other arrangements have been agreed upon).

With an invoice more than 30 days past due undoLogic can no longer prioritize your project. 

Invoices 30 days past due may be charged 10 % interest per annum.

Extra work requested outside of the project will be billed at our hourly rate and invoiced weekly.

The client agrees to pay an hourly rate which is stipulated on the quote or invoice.

Projects with a quote and agreed upon specifications will follow a payment schedule:

50 % of the payment in advance; 50 % is due before going LIVE.
Note: 25 % becomes due when the client has access to the raw files or the system is publicly available.

Timelines

Our quotes / invoices calculate allotted time as closely as possible, but do not guarantee the final cost of a project due to negotiated changes.

We take pride in completing projects in a timely manner, and allocate sufficient time to complete them.

Delays on the part of the client will modify the initial timeline, and a delay of over 30 days will render the balance of the payment for the project due. Delays of more than 60 days will result in the project considered completed, and all outstanding payments will be due in full. Any remaining work will be completed according to undoLogic's schedule.

Revisions

A certain number of revisions are included for each segment on the quote / invoice; additional revisions are billed at our hourly rate. A revision includes no more than 10 tasks.

Additions

A new module or feature, which was not included in the agreed-on quote / invoice is considered an addition, and is billed per our hourly rate.

Modules

The most efficient method of programming is to complete each module separately before a second is started. Under tight timelines and to adhere to a deadline, clients may request multiple modules to be completed at the same time; this method is not recommended, and the client accepts the extra time and cost that may be required.

Copyright

undoLogic is able to rapidly develop projects due to reusing code blocks from our 'toolbox'. Copyright is automatically assigned to undoLogic but we unconditionally license the project code to our clients for a unlimited timeframe and without fee. In the advent that an open source technology is used in the project the client agrees to the license agreement of that open-source technology.

Translations

All projects are completed in one language during development. Translations into other languages are possible after a project is completed. This is a separate project and is not included, unless stated on the quote/invoice.

Browsers / Devices

All our solutions are first built for one browser and device. Website full width on Chrome using a desktop computer. After the project is approved we adapt the responsive design (mobile / tablet if included on invoice) to reflect the desktop functionality. Some elements that were built on the desktop view might not be possible or will require extra time to make them functional on the tablet / mobile phone views.

Optomizations

UpdateCase projects are developed with a good balance of quality versus price, making them cost-effective and affordable. For additional optimizations, niche requirements and enhancements we can upgrade your project per your requests which are billed extra.

 

Hosting and Domains

Rates and Payment Terms

Invoices are due on receipt. (Unless other arrangements have been agreed upon).
Invoices 30 days past due are charged 10 % interest per annum.

With an invoice more than 60 days past due undoLogic will no longer offer any credit. 

Hosting

undoLogic hosting services are provided by reliable suppliers with min 99.9% uptime, but we do not guarantee the actual quality. There is a limited number of cpu cycles, inodes, storage space and bandwidth per month for hosting solutions. When exceeding these limits extra charges will apply. From time to time maintenance is required and and can require a server be temporarily offline. The hosting we offer is not considered a backup and we recommend you make regular backups in case of a disaster. It is the clients responsibility to keep a website updated with the latest security updates. If a client’s website get compromised, and is used for illegal purposes we have no choice but to password protect your site to block the activity until any vulnerabilities are fixed. POP email and IMAP email (allows sync) are included with hosting packages where specified and these include a webmail access. Webmail is meant for temporary or emergency access to your email, since some features are slow. A local email application (Outlook, Thunderbird, Mail etc.) is a lot faster.

Domains

Domains are leased for a certain amount of time from the registry. It is possible that an available domain is not actually available. You may transfer a domain to your own control if you begin the transfer process in advance of the expiration.

Domain registration policy

undoLogic registers customer domains at the ICANN-accredited registrar Enom Inc. Therefore, all domains are a subject of the Domain Registration Agreement of Enom Inc. If you register domain(s) with ICDSoft, or transfer an existing domain registration, you must be acquainted with the Registration Agreement of Enom Inc.: http://www.enom.com/terms/agreement.asp

By registering/transferring a domain at undoLogic, you confirm that you have read and you agree with the Registration Agreement of Enom Inc and you provide accurate contact information which we submit for registration. Domain privacy is available as an extra service that can be installed on your account, which forwards mail / email to your private information using anonymous information on your domain: contact us for details. 

Renewal

undoLogic does not renew accounts automatically. For the clients' convenience, undoLogic will send a renewal reminder to the contact email address on file for the corresponding account. The client is ultimately responsible for renewing the hosting account through one of the options given by undoLogic. Clients can only renew services if their account is in good standing and no amounts are past due.

 

General

Langue/Language

Les parties ont consenti à ce que l'anglais soit la langue du présent contrat.

Le Contrat est régi par les lois de la province de Québec.

The parties have consented that English be the language of this contract.

The Agreement shall be governed by the laws of the Province of Quebec.

The client agrees to acknowledge and accept the terms and conditions for all quotes and invoices.

undoLogic Inc. does not accept verbal agreements, all arrangements have to be noted in writing.

Support

Email Support: Included for a period of one year after the invoice date at no extra charge.

Telephone Support: Unless stated on the invoice, telephone support is not included and billed per our hourly rate.

Emergency Support: Any requests outside of the normal work hours (9 AM - 5 PM Eastern), weekends and holidays are considered an emergency and are not included. This time is invoiced separately and billed at 2 times the normal rate per hour. 

Changes

Our terms can change without notice.

Monitoring

Unless stipulated on the invoice monitoring is not included and therefor the clients responsibility to check at regular intervals the status of their website and complete any repairs / fixes. We do offer proactive monitoring / repair as an extra service where we oversee your website / software and complete any fixes if any issues as soon as possible.

Ownership of Material

The client unconditionally guarantees that any information included in the site is owned by the client, or that the client has permission from the rightful owner to use. The client will hold harmless, protect and defend undoLogic and any subcontractors we use from any claim or suit arising from the use of such information.

Indemnification

The client agrees to defend, indemnify, save and hold harmless undoLogic from any claim resulting from the publication or use of material on a website. The client agrees to hold undoLogic harmless from any and all demands, liabilities, losses, costs, and claims, including reasonable attorney’s fees asserted against undoLogic, and its employees that may arise or result from any service provided or performed. The client agrees to hold harmless undoLogic against liabilities arising out of any injury to person or property by any products or services sold or otherwise distributed in connection with undoLogic.

Liability

undoLogic is not responsible for eventual changes to the system made by clients, and any issues that arise from this.

The client agrees to defend, indemnify, save and hold harmless undoLogic from any claim resulting from the publication or use of material on a website

Ecommerce

The client agrees that the client is solely responsible for complying with such laws, taxes, and tariffs and will hold harmless, protect and defend undoLogic and its subcontractors from any claim, suit, penalty, tax, or tariff arising from the client’s use of internet electronic commerce.

Content

The client agrees that all material added to the website does not contain any material that is abusive or unethical. Abusive and unethical materials and uses include, but are not limited to, pornography, obscenity, nudity, violations of privacy, computer viruses, illegal content etc. The client assumes all responsibility for the website content, and agrees that undoLogic is not liable in any way.

Guarantee

Projects are guaranteed to work as specified (on the quote / invoice) on servers that are approved by undoLogic for 60 days after going live.

Limitation of guarantee

All data that is gathered and / or stored with undoLogic solutions is not considered a backup, and undoLogic is not responsible for this data. The client agrees to not hold undoLogic liable for any issue